That's usually true. If you want to be reimbursed for anything that gets lost or damaged, then you have to pay extra for insurance.
It would seem odd that you would allow the people most likely to be ACTUALLY responsible for loss of your belongings to be excused from that very responsibility. As for insurance: if the company "isn't liable", then having insurance wouldn't make any difference.
He is wrong, based on the contract you signed when you hired the company.
You can take him to court for the value of the items, but you have to PROVE he had them in the first place.
Let me guess, you decided to use some small local company to save money.
I made that mistake once also.
Read the contract
That is normally true
You have a written contract/agreement? Read it.
If the move was across State lines. Then you file Federal Also put a claim against there bond. I can not remember what office that is under. Go on line to Department of transportation. Talk to them there.
Once they put it on their truck. They become responsible for it.
Well the manager may say that but I doubt very much that the company is not responsible for your items. You sign a contract with a company to expect a certain level of service. If they do not uphold their expected responsibility in the contract then I would certainly look to seek payment for loss and seek legal advice.. If the manager is saying this before the contract then I would certainly look elsewhere. Seek out a company that has been in business for many years and has a good reputation.